95kd | Privacy Policy and How We Protect Your Data

Q: What documents are required for account verification (KYC) at 95kd, and how does the process work?

95kdKYC verification on requires three types of documents. First, for proof of identity: clear photos of both sides of your National ID (NID) or a scanned copy of your passport's main page. Second, for proof of address: a utility bill (electricity or gas) or bank statement issued within the last three months, clearly showing your name and address. Third, for payment method verification: proof of your bKash or Nagad account number and name. These documents can be uploaded directly from your account settings. Verification is typically completed within 24 to 48 hours, after which you will receive a confirmation by email.

Q: How safe are my personal data and deposited funds at 95kd, really?

95kdemploys multiple layers of security to protect your personal information and financial safety. For data security: all communications are protected by 256-bit SSL/TLS encryption, providing bank-level security. Stored data is encrypted using AES-256 encryption. Your personal information is never shared with third parties for advertising or marketing purposes. For financial security: player funds are held in segregated accounts separate from the company's operating funds, meaning your money remains protected even if the company faces business difficulties. Enabling two-factor authentication also minimises the risk of account compromise.

1. Introduction & Scope
2. What information is collected
3. How We Collect Information
4. Purpose of Data Use
5. Data Retention & Security
6. Sharing with Third Parties
7. Cookies & Tracking
8. Your Rights
9. Children's Privacy
10. International Data Transfers
11. Policy Changes
12. Contact Us

1Introduction & scope of this policy

95kd ("we", "us", "platform") treats the protection of your personal information as our highest priority. This Privacy Policy ("Policy") explains how 95kd How it collects, uses, stores, and where necessary, discloses your personal information.

This policy applies when you 95kdusing 95kd's website, mobile app, or any of our digital services. By continuing to use our platform, you agree to the terms described in this policy. If you do not agree, please stop using the platform and contact us.

95kd Complies with the European General Data Protection Regulation (GDPR) and applicable local data protection laws. Our data protection practices are regularly verified by independent third-party auditors.

In plain terms

95kd never sells your data, shares it with third parties for advertising, or uses it for unrelated purposes without your permission.

2What information we collect

95kd collects certain personal information to ensure the best experience for you and to meet legal obligations. We only collect information that is strictly necessary.

Data Type	What is included	Mandatory	Purpose
Identity Information	Name, date of birth, nationality	Yes	KYC Verification
Contact Information	Mobile number, email address	Yes	Account Management
Address Information	Current address, district	Yes	KYC & Address Verification
Financial information	Payment method reference	Yes	Transaction Processing
Identity documents	NID / Passport Copy	In KYC	Age & identity verification
Gaming history	Bets, winnings, transaction logs	Yes	AML Monitoring
Technical information	IP address, device, browser	Automated	Security Monitoring
Communication Logs	Support Chat & Email	Optional	Service improvement

Sensitive Information

We do not generally collect information relating to religion, political views, health, or other sensitive categories. Limited health-related information may be collected to support responsible gaming, but only with your direct consent.

3How We Collect Information

95kd Your information is collected through various methods. In all cases, we maintain full transparency.

Directly from you

When completing the registration form.
When submitting documents for KYC verification.
While playing games on the platform.
When contacting customer support.
When completing a survey or feedback form.

Automatically

Via cookies and log files when browsing the website or app.
In server logs at every login and transaction.
Device IP address and operating system information.

From Third Parties

Transaction confirmation details from payment gateways (bKash, Nagad, Rocket).
Information from fraud detection service providers.
Information from age and identity verification services.

Please Note

95kd will never ask for your password, OTP, or full payment details over the phone or by email. Any such request is likely a fraud attempt.

4Purpose of Data Use

95kd Your information is used only for specific, legitimate purposes. Below, we explain in detail why and on what basis your data is processed.

Contractual requirements

Creating, managing, and securing your account.
Processing deposit and withdrawal transactions.
Providing gaming services.
Customer support and issue resolution.

Legal Obligations

Compliance with Anti-Money Laundering (AML) regulations.
Completing Know Your Customer (KYC) verification.
Age verification and prevention of underage access.
Meeting gaming license requirements.
Generating tax and financial reports.

Legitimate interest

Prevention of fraud and unethical activity.
Maintaining the security and stability of the platform.
Improving service quality and user experience.
Monitoring responsible gaming.

Based on your consent

Sending promotional emails, SMS, or push notifications (with opt-out option).
Providing personalized game recommendations.
Conducting marketing surveys.

5Data retention & security measures

95kd We employ world-class technical and administrative measures to protect your data. Our servers are hosted at top-tier data centres in Europe and monitored around the clock.

Technical Security

TLS 1.3 / 256-bit SSL Encryption: All communications are encrypted.
AES-256 Data-at-Rest Encryption: Stored data is encrypted.
Two-Factor Authentication (2FA): An additional layer of account security.
Firewall & DDoS Protection: Preventing unauthorized access.
Regular Security Audits: Identifying and resolving vulnerabilities.
Penetration Testing: Regular review by qualified experts.

Data Retention Period

Active account data: retained for as long as the account remains active.
Closed account data: retained for 5 years after closure (as required by law).
Financial transaction records: 7 years (in accordance with international financial regulations).
KYC documents: 5 years from the date of verification.

Steps taken in the event of a data breach

In the event of a data breach, 95kd will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.

6Sharing Information with Third Parties

95kd Your personal information is never sold or transferred to third parties for commercial purposes. However, limited information may be shared in specific circumstances.

When is your information shared?

Payment processing: Solely to process transactions with payment gateways such as bKash, Nagad, and Rocket.
Legal authorities: To comply with court orders or assist with government investigations.
Licensing Authority: To regulatory authorities for compliance with gaming license requirements.
KYC Services: Specific documents shared with identity verification companies.
Technology Partners: Game providers (NetEnt, Evolution) who are bound by strict confidentiality agreements.

When is information not shared?

Never shared with advertisers or marketing agencies.
Never shared with third-party data brokers.
Not for any other purpose without your explicit consent.

Our Commitment

When 95kd works with third parties, strict Data Processing Agreements are signed, binding them to comply with our privacy standards.

7Cookies & tracking technologies

95kd Our website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

Cookie Type	Purpose	Duration	Mandatory
Essential Cookies	Login sessions, security tokens	Until end of session	Yes
Performance Cookies	Page load analytics, crash reports	1 year	Optional
Functionality Cookies	Remembering language preferences and game settings	6 Months	Optional
Security cookies	Fraud detection	30 days	Yes

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality. 95kd Never uses advertising-based third-party tracking cookies.

8Your Data Rights

Under GDPR and applicable international law, you have a number of rights over your own personal data. 95kd We are committed to respecting and upholding these rights.

Right of access

The right to know what data we hold about you and to receive a copy of that data.

Right to rectification

The right to request correction of any inaccurate or incomplete information held about you.

Right to Erasure

The right to request deletion of your data under certain circumstances (the "right to be forgotten").

Right to restrict processing

The right to request that processing of your data be restricted under certain circumstances.

Right to Portability

The right to receive your data in a structured, machine-readable format.

Right to object

The right to object to data processing based on legitimate interests, and to opt out of marketing communications.

To exercise these rights, please email us: [email protected]. We will respond within 30 days. Please note that certain data may not be erasable due to legal obligations.

9Children's Privacy Protection

95kd Strictly prohibits the use of the platform by anyone under 18. We do not knowingly collect any information from minors.

If we become aware that a minor has accessed our platform or provided personal information, we will immediately close that account and delete all associated data.

If you believe your child 95kdhas registered, please notify us immediately: [email protected]

10International Data Transfers

95kd's servers are located in Europe. Your information is transferred from Bangladesh to European servers. This transfer is protected under GDPR-approved safeguards, such as Standard Contractual Clauses (SCCs).

When we work with third-party service providers based in other countries, we ensure that any transfer of data to them is carried out under appropriate legal safeguards.

11Changes to the Privacy Policy

95kd This Privacy Policy may be updated from time to time. Changes may be necessary due to legal requirements, technological improvements, or updates to our services.

Before any significant changes, we will:

We will send a notification to your registered email address.
We will display a clear notice on the platform.
We will update the "Last Updated" date on this page.

Continued use of the platform after changes have taken effect will be considered acceptance of the updated policy.

12Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

Privacy Email

[email protected]

General Support

[email protected]

Live Chat

Active 24/7

We typically respond to privacy-related requests within 30 days. If a matter is complex and requires more time, we will notify you accordingly. If you believe we have not handled your data properly, you have the right to file a complaint with the relevant data protection authority.

Frequently Asked Questions

95kdKYC verification on requires three types of documents. First, for proof of identity: clear photos of both sides of your National ID (NID) or a scanned copy of your passport's main page. Second, for proof of address: a utility bill (electricity or gas) or bank statement issued within the last three months, clearly showing your name and address. Third, for payment method verification: proof of your bKash or Nagad account number and name. These documents can be uploaded directly from your account settings. Verification is typically completed within 24 to 48 hours, after which you will receive a confirmation by email.

95kdemploys multiple layers of security to protect your personal information and financial safety. For data security: all communications are protected by 256-bit SSL/TLS encryption, providing bank-level security. Stored data is encrypted using AES-256 encryption. Your personal information is never shared with third parties for advertising or marketing purposes. For financial security: player funds are held in segregated accounts separate from the company's operating funds, meaning your money remains protected even if the company faces business difficulties. Enabling two-factor authentication also minimises the risk of account compromise.

95kd Privacy Policy

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